TRAI directs telcos to inform prepaid subscribers of minimum recharge requirements

TRAI directs telcos to inform prepaid subscribers of minimum recharge requirements

Airtel and Vodafone Idea are implementing a new policy to increase revenue generation, which could cost them some of their consumers. We previously reported that the two telecom operators are imposing a minimum recharge restriction of Rs 35 on their prepaid customers and turning their lifetime SIM connections to one with a limited validity.

As per Airtel, their users will need to recharge with a minimum of Rs 35 to keep their connection active. If a user fails to do so, their connection will be barred from making calls and if a minimum recharge is not made in 15 days, incoming calls will also be barred on their connection. However, the remaining balance left on their SIM, if any, will still remain and the telco will deduct Rs 20 every three months to not deactivate the connection. There is a grace period of 90 days before a SIM card is deactivated by the telco and a user can recharge with a minimum of Rs 35 anytime to re-activate it. The minimum prepaid recharge requirement was also reportedy confirmed by Vodafone and both telcos are said to be sending text messages to their subscribers asking them to mandatorily recharge their accounts.

However, after Airtel and Vodafone Idea were found sending minimum recharge messages to their consumers, TRAI reportedly wrote to the two companies asking them to make the clearly inform subscribers of the change within three days. Mint reports – “Trai has asked operators to duly inform subscribers within three days in a clear and transparent manner the date on which the current validity of an existing plan would expire and the manner in which the subscriber can opt for available plans including minimum recharge plan using subscriber’s available prepaid account balance.” The regulatory body reportedly wrote to telcos saying, “Till such time operators should not discontinue services of such customers…….Read More>>

 

Source:- techiyogiz

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